Payments & refunds

Last updated: 7 October 2026 All prices are in Indian rupees (INR). The amount shown in Razorpay checkout is the amount you pay. Payments are processed securely by Razorpay. 1. Monthly plan The monthly plan gives one connected WhatsApp number and the number of recipient sends shown in your workspace, for one month from purchase. It does not renew automatically; you renew by buying again. Included sends that you do not use expire at the end of the month. 2. Extra-send packs Extra sends can be bought while a monthly plan is active. They carry forward to later months, but you need an active plan to use them. 3. Message credits for failed sends One credit is used per recipient. If WhatsApp confirms that a send failed (for example, the number is not on WhatsApp), the credit is returned to your balance automatically. If a send cannot be confirmed either way, its credit stays on hold until the status is known. Credits returned this way are message credits, not money. 4. Money refunds - Duplicate payment, or payment taken but credits not added: full refund. If the credits are not in your workspace within 24 hours of a successful payment, email us with your order ID. - Unused purchase: if you have not used any credits from a purchase, you can ask for a full refund within 7 days of payment. - Partly used purchases, expired sends, and accounts suspended for breaking the terms are not refundable, except where the law requires it. - Managed campaigns (we send for you): full refund if you cancel before sending starts. Once sending has started, the part already sent is not refundable. 5. How to ask for a refund Email info@ashutechline.com from your account email with your Razorpay order ID or payment ID and the reason. We reply within 3 business days. 6. Refund timing Approved refunds go back to the original payment method through Razorpay within 5–7 business days. Your bank may take a few more days to show it. 7. Cancellation You can stop using RelayBloom at any time. Because there is no automatic renewal, nothing more is charged after you stop. 8. Chargebacks Please contact us first so we can fix the problem quickly.